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Workshop: Innovation and Product Development for Service Companies

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The participants learn and experience agile methods to develop service offerings that inspire customers. The entire arc from discovering previously unfulfilled customer needs and understanding the customer situation to ideation, prototyping and testing of product ideas is covered using practical examples. The design of digital services or digital service aspects are intensively considered.

 

Content

Participants learn modern methods can be used to successfully develop service innovations not only theoretically, but also based on of best-practice examples and by applying the methods in practice during the workshop. This includes:

 

Target groups

Internal employees and teams with responsibility for the development and optimization of service offerings. Participation across hierarchies and departments is beneficial.

 

Methods and duration

Duration: 2 days

 

Prerequisites for participation

none

 

Facilitator

The workshop will be staffed in consultation with the client with the facilitator(s) and coaches most suitable for the company's individual focus.

 

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